|This page contains a list of questions frequently asked by
Unemployment Insurance Questions
Employment Services Questions
Q How do I
file a grievance or complaint or appeal a determination regarding a
Workforce Investment Act (WIA) funded
program or service? Click the following
for information: “Grievance,
Complaint and Appeal Procedures for Kentucky’s
Workforce Investment Act Program.”
How do I file a
grievance or complaint if I believe I was subjected to discrimination
for a program or service administered under the
Workforce Investment Act (WIA) on
the basis of age, disability, sex, race, color,
national origin, religion, or political affiliation or belief?
Click the following for information: “Grievance,
Complaint and Appeal Procedures for Kentucky’s
Workforce Investment Act
Q How does the Office of Employment and
Training recruitment process work?
A When an employer lists a job vacancy with the
Employment and Training (OET), the minimum requirements for the job
(regarding education, training, experience, etc.) as established by
the employer are entered into the Office of
Employment and Training
computerized data base. The automated computer system compares
the requirements of the job to the qualifications of the job seekers who
are registered with our agency to create a list of qualified applicants. Those
identified are contacted about the job opening and the job seekers
who are interested in the job are referred to the employer for an
interview. If the employer is not satisfied with those referred, there is
no obligation to hire them. The job opening can remain open until the
right individual is referred. Recruitment can be performed locally,
regionally, statewide or nationally according to the employer’s
Q How can I list a job opening (job order) with
A An employer can recruit applicants through the
Employment and Training (OET) by listing a job opening (job order) with
one of our 28 field offices or numerous branch offices located across
the Commonwealth. A job opening can be listed by submitting an
on-line job order form
via the OET’s Internet web site, or
sending a job order form by fax, or calling the nearest OET office.
Q Does OET charge a fee for services provided?
A No. There is no fee to the job seeker or the employer for basic job
matching services provided by the Office of
Employment and Training.
These services are funded from a small portion of the
by employers pursuant to the Federal Unemployment Tax
Q How does OET screen applicants for jobs?
A The Office of Employment and Training (OET) screens applicants by
comparing the minimum requirements of the job opening as established
by the employer to the qualifications of job seekers who have registered
for work. OET staff utilize an automated system to assist in the
screening process to identify qualified individuals to refer to the
Q Where do job seekers registered with OET come from?
A The Office of Employment and Training has the largest data base of
job seekers in the Commonwealth, and through our relationship with
other state employment service agencies nationwide, we are a part of
the largest data base of job seekers in the nation. Anyone who is legally
qualified to work in the United States may use the services of the
Office of Employment and Training to seek employment. Job seekers
registered for work with OET come from all walks of life, from the
highly-skilled professional to the unskilled laborer. Some are veterans
who are transitioning from the military to the civilian workforce; others
have been laid off due to plant closures after working many years at
their previous jobs; others are working full-time but seeking better pay
or benefits or are interested in a career change; and some may have
never held a job before.
Q Are all job seekers registered with OET drawing Unemployment Insurance
A No. Generally, only about a quarter of all job seekers registered for
employment with the Office of Employment and
Training (OET) are
Unemployment Insurance recipients. The number of Unemployment
Insurance recipients registered for employment with
OET has grown in
recent years as the American economy has changed. Unlike in the past,
the majority of workers can no longer expect to work for the same
company throughout their working lives. As a result, more are taking
advantage of the Unemployment Insurance program to help them make
the transition from one job to the next. Assisting UI recipients
to obtain suitable employment as quickly as possible is one of its primary
objectives of OET. Doing so is in the best interest of the job seeker, the
employer, and the community.
Q Are job seekers required to apply with jobs if they are drawing UI?
A Unemployment Insurance (UI) recipients are required to be able and
available for and to seek and accept offers of "suitable employment."
They are not required to accept jobs that are significantly different in
pay or job duties from that to which they are accustomed. However, the
definition of "suitable employment" is tenuous and changes as the
duration of one’s unemployment lengthens. Therefore, UI recipients may
be required to lower their expectations as the length of their
unemployment extends. Unemployment Insurance recipients who refuse a
referral to employment from OET or refuse to report to an interview to
which they were referred or refuse an offer of employment that results
from a referral made by OET risk losing their eligibility for UI benefits.
Q How do job seekers apply with OET?
A Generally, a job seeker will visit one of our
field offices or numerous
branch offices located across the state to register for work with the
Office of Employment and Training. Under certain circumstances, for
example when a new business needs to take mass applications,
make its application-taking services available off-site. Eventually, it
be possible for job seekers to register for employment via the Internet;
however, this capability does not exist at present.
Q What is the going rate for the job I’m seeking to fill?
A The prevailing wage rate for a job varies from one area of the state to
another. For advice regarding the prevailing wage rate for the job you
are trying to fill contact the nearest Office of
Training field office or utilize the Labor
Market Information on our
Q How quickly can I get referrals after I place a job order with
A It depends on the number of job seekers
registered with OET
who are qualified for and interested in the job. Your job listing is
into a computerized system and made available to all of our offices as
soon as the information is input. OET staff utilize an automated system
to identify job seekers who's qualifications match the job opening and
contact them that day if possible. Thus, the employer may see referrals
the next day, and sometimes even on the same day. However, if the job
is highly skilled and there are no qualified job seekers registered with
OET, or those who are qualified are not interested in the job (for
example, if it pays less than the prevailing wage rate for similar jobs
the local economy), it may take longer.
Because OET makes your job opening available on the Kentucky Job Bank
and America's Job Bank. You will also benefit from the newest trend in
conducting job searches today, the internet. This allows
OET to recruit
for your job opening locally, statewide and nationally.
Q How do I know which OET office to contact?
A Generally, it is best to contact the OET office nearest you to place a job
order. To determine which office is nearest you, see the
OET Field Office
Q Is recruitment for my job opening performed locally, statewide or
A Generally, recruitment is first performed locally. If no qualified applicants
are available locally, then your job opening will be placed on America’s
Job Bank, which makes it available to job seekers statewide and
nationally. However, OET will recruit locally, statewide or nationally
according to the employer’s wishes.
Q Can OET provide me with a place to interview applicants?
A Yes. Most OET field offices have space that they
can provide to employers on a temporary or occasional basis for
interviewing job applicants. Availability may be limited in some offices.
Q Does OET provide any testing?
A Yes. OET can administer a test to determine a job seeker’s math, reading
and language skill levels, and an array of tests which includes typing,
data entry, 10-key, grammar and spelling.
OET can also administer an
Q Does OET do drug screening for companies?
A No. Due to liability issues connected with drug screening most employers
prefer to handle this internally.
Q How can I find out about hiring the disabled, minorities, females, etc.?
A OET does not discriminate on the basis of race, sex, national origin,
religion, disability or age in the referral of job seekers to job openings
listed by employers. However, an employer who because of a court order
must use affirmative action in recruiting applicants who belong to certain
protected groups may list an affirmative action job order with
affirmative action job order indicates that the employer is making a
special effort to recruit applicants from those groups covered in the
Q Where can I get a language interpreter (sign or foreign language) and
who pays for the service?
A OET is required by the Americans with Disabilities Act (ADA) to make
reasonable accommodations to ensure that all of its services are made
available to persons with disabilities on a fair and equitable basis. The
Kentucky Commission on the Deaf and Hard of Hearing maintains a
directory of individuals who will interpret for the deaf for a fee.
Local OET offices may also have the names of individuals in the
local area who will interpret foreign languages for a fee. If the service
provided for the sole benefit of a particular employer, it is the
responsibility to pay for the service. Inability to speak the English
language that is not due to a physical or mental disability, that is
because one’s native tongue is not English, is not a disability covered by
Q I need help in providing reasonable accommodation for a disabled
employee. Do you provide this service?
A OET is willing to provide whatever assistance we are able and qualified to
provide; however, OET staff are not experts in the field of making
accommodations for persons with disabilities. It may be that the state
ADA Coordinator, Norb Ryan, or Department for Vocational
Rehabilitation staff are better able and more qualified to provide the
assistance you need. Mr. Ryan may be contacted by calling
(502)564-2304, or by visiting the Department for
Vocational Rehabilitation web site.
Q What notices/posters are Kentucky employers required by law to post in
conspicuous places, and where do I get them?
A Mandatory Federal Posters are:
||Employee Polygraph Protection Notice
||Equal Employment Opportunity Commission/Age Discrimination
||Family and Medical Leave Act of 1993
||Federal Minimum Wage Notice
||Occupational Safety and Health Act – OSHA
||Mandatory Kentucky Posters are:
||Child Labor Law
||Equal Employment Opportunity
||Safety and Health Protection on the Job
||Unemployment Insurance Benefits
||Wage Discrimination Because of Sex
||Wage and Hour Laws
||These posters may be obtained from the various state and federal
agencies that are specifically responsible for each particular area, or at
the OET website at
Q What tax credits programs does OET offer to employers?
A The Office of Employment and Training administers the federal Work
Opportunity Tax Credit (WOTC) and the Welfare-to-Work Tax Credit
(WtW) programs and the state Unemployment Tax Credit program
(UTC). In addition, OET helps employers take advantage of tax credits
available to those who start or expand their businesses in state
Q Can I get information regarding equal employment opportunity (EEO)
A General advice regarding equal opportunity in employment may be
provided by local OET staff or the OET’s EEO
Officer, Vivian Bettis
(phone: (502)564-2918). However, the Equal Employment Opportunity
Commission (EEOC) is better qualified to provide such information. The
phone number for the EEOC Office in Louisville is (502)582-6082.
Q What is the "Waiting
A Due to recent changes in
the Unemployment Insurance law you must now
serve a one week waiting period per Benefit Year. Your
waiting week will
always be your first payable week. You will request benefits
for a two week
period. If you are otherwise eligible, the amount of your
first check will only
be for one week. Your maximum benefit amount will not change.
information, please go to www.oet.ky.gov
Q What is the current UI benefit rate range?
A $39.00 minimum to $415.00 maximum per week
Q How is the UI tax rate figured for my company?
A While there are many variables in tax rate computation, simply put it is
the amount of taxes paid into a reserve account for each employer, minus
the amount of benefits paid. However, tax rates are not based solely on
the reserve account balance. Instead a reserve ratio is computed which
compares the size of the balance to the size of the total amount of
taxable wages reported by the employer during the twelve (12) calendar
quarters preceding the computation date. The rate is determined from a
rate schedule set forth in statute and available on our
web site. Employers
in the mining and construction industry may have higher rates in spite of
the reserve ratio and account balance.
Q Can a person draw UI if they quit?
A Assuming the claimant has sufficient wage credits to establish a claim, he
or she may be qualified to receive benefits if they voluntarily left their
employment with good cause attributable to the employment and there
are no other eligibility issues present.
Q Can a person draw UI if they are fired?
A Assuming the claimant has sufficient wage credits to establish a claim, he
or she may be qualified to receive benefits if they were discharged for
reasons other than misconduct connected with the work and there are
no other eligibility issues present.
Q How can a person draw UI from me when they were fired from another
A If you are the most recent ten (10) week employer on the claim and the
worker left your employment under non-disqualifying conditions or you
failed to file a timely protest to the initial claim for benefits, then you
may be charged for the benefits.
Q How can this person file for UI when there are help wanted signs
A An otherwise eligible claimant is entitled to receive benefits, unless he or
she is unable to perform suitable work; is unavailable for suitable work
has refused suitable work. In part, suitable work is determined by
examining the degree of risk involved to the worker’s health, safety and
morals; the worker’s experience and prior earnings; the length of the
unemployment and prospects of securing local work in the customary
occupation and the distance of the work from the worker’s residence.
Simply because there are plenty of available jobs, does not mean that
they are suitable for each claimant.
Q How long and how much money can a person draw in UI benefits?
A The maximum amount of benefits payable to any
worker within any benefit year shall be the amount equal to whichever is the
(a) Twenty-six (26) times his weekly benefit rate; or
(b) One-third (1/3) of his base-period wages, except that no worker's
maximum amount shall be less than fifteen (15) times his weekly benefit rate.
Q If I fire an employee for absenteeism is he or she eligible for UI
A If an employee’s absences amount to misconduct connected with the
work, they will be disqualified. Generally, good cause for missing work, is
not misconduct. Simple numbers of days or percentages of lost time
cannot show a worker is guilty of misconduct.
Q What do I do if I want to contest a claim?
A You should file a written protest setting forth the reasons for separation,
and do so within ten (10) days from the date the claim was filed.
Q What do I do if I don’t want to contest a claim?
A You do not have to do anything. A lack of response suggests that you do
not wish to protest. However, if an employee is
separated for reasons
other than lack of work, the agency still has the
responsibility to investigate
and determine if the separation was for disqualifying
or non disqualifying
Q Where can I get the UI tax ID number?
A Contact us by clicking here to apply online,
by email at email@example.com
or by postal mail at the Division of Unemployment Insurance Status Branch. P. O. Box
948, Frankfort KY 40602
Q Why do you need the tax ID number?
A So that the Division of Unemployment Insurance can accurately credit tax
payments to your account and keep track of payments charged to your
Q How does the Automated Benefits Exchange System (ABE) work?
A The ABE System, often referred to as the VRU, uses a touch-tone telephone
to allow a claimant to claim their weeks or request the status of their
week claimed. Week Claiming is available on Sunday from 2:00 PM until 9:00
PM Eastern time and Monday - Friday from 7:00 AM until 7:00 PM
Eastern time. The Last Week Claimed Inquiry is available Tuesday
through Friday from 7:00 AM until 7:00 PM Eastern time. This system offers
the claimant the availability of a faster payment. In about the same
of time it takes a claimant to fill out their pay order card, address it,
it to the mailbox, they can enter their weeks for payment over the
It’s that simple and that fast! The system is easy to use. It will talk
through the step-by-step process. In most cases, a claimant will have
three (3) attempts to enter the correct information.
Q What is the difference in how UI works here and other states?
A While each state’s laws may differ somewhat, they are usually very
similar. All states must conform to basic principles set forth in federal
Q May I participate in a hearing in person (not over phone)?
A Yes, if the situation warrants an in person hearing. Some of the factors
used to determine this are the number of witnesses to testify; the
complexity of the issue; and the distance that the participants have to
Q How do I report new hires?
A You may mail your new hire report to:
The Kentucky New Hire Reporting Center
P.O. Box 1130
Richmond, VA 23218-1130
Fax reports to: 1-800-817-0099 or 1-804-771-1908
You may call the Kentucky New Hire Reporting Center at 1-800-817-2262
or 1-804-771-9602 for any questions regarding the new hire law. Help
Desk staff are available Monday through Friday from 8:00am - 5:00pm.